The Linx offers 24/7/365 customer support for, among other things, installation, engineering and Remote Hands & Eyes. In this way, you can benefit from optimum support for your ICT infrastructure. Our certified technical professionals are committed to solving and rectifying any problems regarding your data storage, transport and processing.
The customer service team is the first point of contact for support and to help solve problems, initiate an investigation and to define the reported problem. Should the problem require a more technical approach, the Linx Network Operations Center (NOC) will come to the rescue. The NOC's core functions are complete network monitoring, maintenance and the provision of technical help to customers to solve problems at a second and third level.
Customer service teams and NOCs are situated in Moscow (Russia) and Tallinn (Estonia). All team members are fluent in English and the local languages. This enables them to communicate clearly and effectively with customers, and respond to any questions they may have.